Terms of Sale
Buyer must be 18 or older, or have written parental consent prior to purchase. Most of our collection feeds readily on frozen/thawed rats or mice, although most would take live if offered. We find frozen/thawed to be easiest for us and many of our customers.
Shipping is a flat rate of $60 through Fedex Priority Overnight to anywhere in the continental US. Orders over $1,000 ship for free! For the safety of our animals, our default method of shipping is to your local FedEx Ship Center to be held for pickup. We are able to ship to a residence if requested and temperatures are reasonable (lows no less than 40 and highs no more than 90).
We are able to arrange shipping to the Netherlands and Hamm at this time. Inquire for more info or to request shipping to other countries.
We accept paypal, credit/debit, Square cash, money order, and other methods of payment.
LIVE ARRIVAL GUARANTEE
We guarantee that all animals will arrive alive and healthy under the condition that animals being held at a hub are picked up promptly and animals shipped to your door are signed for and received on the first delivery attempt. In the very rare instance you receive a dead on arrival animal, it is your responsibility to contact us immediately, within 2 hours of arrival. You must provide us with photographic proof that the animal is dead, and we may request that you ship the body back so we can submit the animal for a necropsy. In the event of a DOA, if an acceptable replacement is not available a full refund will be issued including the shipping.
TO YOUR DOOR SHIPMENTS
It is the buyers responsibility to be present to receive the package or designate an adult to be present to receive the package once a shipping date has been agreed upon. We do not guarantee live arrival on shipments to your door under extreme weather conditions (under 40 or over 90 degrees Fahrenheit) unless agreed otherwise. Live arrival guarantee is void on shipments not signed for and received on the first delivery attempt.
TO YOUR LOCAL HUB SHIPMENTS
It is the buyers responsibility to pick up the package at the hub promptly. Packages held at hubs are usually available for pickup around 8-9am so live arrival guarantee is void on any packages not picked up within 3 hours of being available for pickup at the hub, unless agreed otherwise.
PROPERLY SEXED/GENETICS GUARANTEES
We guarantee that any animal sold as a male or female has been properly sexed. In the event you receive an animal that has been incorrectly sexed, we will be glad to provide a shipping label to return the animal. Upon arriving alive and healthy back at our facility and being proven incorrectly sexed, a replacement animal will be sent at our cost. If an acceptable replacement is not available then a full refund shall be issued. All genetics are 100% guaranteed, and photo proof of genetics can be provided with your purchase on request.
We will gladly work out short term payment plans with you if you can not pay in full right now.
Payment plans typically require a 25% non refundable deposit. We do not hold animals without a deposit.
*under $500 = 25% deposit and the balance paid off in 2 weeks
*$500-$750 = 25% deposit and the balance paid off in 30 days
*$751-$1000 = 25% deposit and the balance paid off in 45 days
*over $1000 = 25% deposit and the balance paid off in 60 days
Animals purchased this way will be shipped once the balance has been paid in full.
Failure to fulfill the predetermined payment schedule decided when the payment plan is started will result in a loss of the 25% non refundable deposit and any money on the balance after the 25% will go towards credit on a future purchase. No cash refunds will be given.
Any variation of the set payment plan schedule is on a case by case basis. Don't hesitate to contact us if you have any questions or would like to further discuss your payment plan options.
Sometimes trades or partial trades will be considered. Do not hesitate to make a trade offer. The worst we can say is no or make a counter offer. In the event a trade is agreed upon, it is the buyers responsibility to ship the animals first. Upon their safe arrival and inspection that the animals are healthy and as described, we will then ship the animals that the buyer was trading for.